Do You KISS Your Customers?
Recently I had to get my transmission rebuilt. You see, I simply love love love my Durangos. My fourth one to date and one thing I know I can count on is at about 160,000 miles I will be rebuilding my transmission. So when I walked in to Fred’s shop (yes the names have been changed to protect the innocent) – I was shocked. A clean reception area where the coffee was actually made on the same day! [...]